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SHIPPING & RETURNS

Shipping Policy

Please allow 2-4 working days for your order to be dispatched. We are working closely with our external delivery partners to ensure that you receive your order as soon as possible. Our delivery partners are committed to delivering your orders, however there may be occasions when delivery times will be delayed, as a result of COVID-19 protocols.

Some International customers may experience delays due to COVID-19. If you would like to monitor the location of your package we recommend you choose the tracked shipping option at checkout. Alternatively, you can request that the delivery driver leaves your package in a safe place outside your address. To request this service, please add a note with specific instructions to your order. 

Shipping Costs

​​Tracked Nationwide Delivery with An Post is €8.50. Delivery is taking approximately 2-3 days at the moment.

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International Delivery

Some International deliveries may experience delays due to COVID-19. 

Please be aware depending on your order value and destination country, you may be liable to pay local taxes and duties on receipt of your order. We cannot accept liability for these charges.

 

​Deliveries may take longer at busy times such as sale periods or Christmas.


Return & Exchange Policy

We hope that you are happy with your purchase. However, if you are not completely happy with it, we will gladly offer a refund on any unwanted goods, provided they are unused, less the cost of sending the item to you when the items are returned to us with 14 days from date of delivery.

Returned items must be received by us in the same condition as you received them, so please pack up any returned items carefully with their original packaging and any free samples and/or free gifts received along with a completed returns form. 

In the unlikely event that your product is faulty upon arrival we will happily refund your item including all postage when it is returned to us within 14 days from the date of purchase.

 

How to Return Products

Please contact us to obtain a returns form, which you will need to print and fill out. Returns will not be accepted without a returns form. The returns form will give you the correct return address details.

Please note that your return must be sent back within 14 days from the date of delivery. All returns will be examined upon receipt and we will refund your payment as quickly as possible by the original payment method, no later than 10 days after we have received the returned goods.

We do not accept returns on sale items except where required by law.

Please note that we cannot be held responsible for packages that fail to reach us.

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